Practice Policies

 

Fees & Billing Arrangements

One way of increasing access to quality health care is by reducing costs to the patients as much as possible.

 

Bulk Billing

We offer Medicare Bulk Billing Service to our patients who hold a current Medicare Card. However, some of our Special Procedures do require a Private Fee which is not covered by Medicare.  Before any procedure is performed a Doctor will discuss the fee with you where applicable.

 

Private Billing

For patients who do not hold a Medicare Card, we endeavor to keep our fees as low as possible. Payment is expected at the time of consultation and can be made by cash, EFTPOS, MasterCard/Visa. Please speak with the Receptionist for the current fee structure.

 

Appointments

@ My Doctor’s Coomera runs an appointment  system.  You can make an appointment by contacting the practice by phone, or booking online via https://healthengine.com.au. We also offer Walk-in appointments.

 

10 Minutes  - Standard Appointment

20 Minutes  - Long Appointment

 

Please inform Reception when booking if you may require a Long Appointment.  If you have any forms which need to be

completed, please also advise reception as this may require a Private Fee.

 

Each appointment is for one person. If you have other family members who require medical attention, please make a separate booking for them, or book a double appointment.

 

@ My Doctor’s Coomera aim to adhere to appointment schedules however,  the unpredictable nature of a

Medical Practice means that Doctors sometimes run behind time.  This is mostly due to a patient requiring urgent Medical

attention. We sincerely regret any inconvenience caused to patients when we fall behind with our appointment schedule.

 

We would really appreciate if you no longer need your appointment to please call and cancel so another patient can book the appointment.

 

Test Results, Repeat Prescriptions, Referrals

In order to monitor  your health and fulfil our ethical and legal responsibilities, we require that you attend your doctor in order to receive all results, scripts or referrals. Our Receptionists are unable to provide you with your results over the phone. If your Doctor

is unavailable another Doctor in the practice would be happy to see you to help with your request.

 

Communication Policy

It is our practice policy that doctors do not take phone calls from patients or return patient’s phone calls. If a patient needs to speak to a doctor they must make an appointment to come in and see their preferred doctor. Reception are happy to put forward

requests however it is at the doctors discretion in how they choose to proceed.

 

Disability Facilities

This practice is designed for wheelchair access. We have a wheelchair available if required. Should you have special needs please discuss them with your doctor.

 

Car Parking

For your convenience car parking is available in the RedEdge Centre shared car park.

 

Home Visits

After Hour Home visits can be organised by contacting the National Home Doctor Service on 137425 (13SICK)

 

Management of Personal Health Information

Your medical records are private and confidential and only available to authorized members of staff. All information at @ My Doctor’s Coomera is managed in accordance with the National Privacy Principles of the Privacy Act available at

www.privacy.gov.au/health.

 

Suggestions or Complaints

If you have any concerns, complaints or  suggestions about any aspect of our service we would appreciate hearing about them and will take them seriously.

 

      Please:

 

• Phone: 07 5665 9402

• Email: reception@mydoctorscoomera.com.au

• Use the suggestion box

 

      Matters which are unable to be resolved within the practice may be referred to:

 

       Office of the Health Ombudsman

       133646 (133OHO)

      complaints@oho.qld.gov.au

       PO BOX 13281

       George Street

       Brisbane    4003