Make an Appointment today ...
Open Mon, Wed & Fri: 8.00am - 5.30pm
Tues & Thurs: 8.00am - 7.00pm
Closing time can vary subject to appointments
Please find what services we have available below.
If you find something that is not listed please ring our friendly
staff to see if we can assist your enquiry further.
Open Monday - Friday
8.00am - 12.30pm
Phone: 07 5519 9499
We have a registered nurse on site to assist with procedures.
Fees & Billing Arrangements
One way of increasing access to quality health care is by reducing costs to the patients as much as possible.
We offer Medicare Bulk Billing Service to our patients who hold a current Medicare Card. However, some of our Special Procedures do require a Private Fee which is not covered by Medicare. Before any procedure is performed a Doctor will discuss the fee with you where applicable.
For patients who do not hold a Medicare Card, we endeavor to keep our fees as low as possible. Payment is expected at the time of consultation and can be made by cash, EFTPOS, MasterCard/Visa. Please speak with the Receptionist for the current fee structure.
@ My Doctor’s Coomera runs an appointment system. You can make an appointment by contacting the practice by phone, or booking online via https://healthengine.com.au. We also offer Walk-in appointments.
10 Minutes - Standard Appointment
20 Minutes - Long Appointment
Please inform Reception when booking if you may require a Long Appointment. If you have any forms which need to be
completed, please also advise reception as this may require a Private Fee.
Each appointment is for one person. If you have other family members who require medical attention, please make a separate booking for them, or book a double appointment.
@ My Doctor’s Coomera aim to adhere to appointment schedules however, the unpredictable nature of a
Medical Practice means that Doctors sometimes run behind time. This is mostly due to a patient requiring urgent Medical
attention. We sincerely regret any inconvenience caused to patients when we fall behind with our appointment schedule.
We would really appreciate if you no longer need your appointment to please call and cancel so another patient can book the appointment.
Test Results, Repeat Prescriptions, Referrals
In order to monitor your health and fulfil our ethical and legal responsibilities, we require that you attend your doctor in order to receive all results, scripts or referrals. Our Receptionists are unable to provide you with your results over the phone. If your Doctor
is unavailable another Doctor in the practice would be happy to see you to help with your request.
It is our practice policy that doctors do not take phone calls from patients or return patient’s phone calls. If a patient needs to speak to a doctor they must make an appointment to come in and see their preferred doctor. Reception are happy to put forward
requests however it is at the doctors discretion in how they choose to proceed.
This practice is designed for wheelchair access. We have a wheelchair available if required. Should you have special needs please discuss them with your doctor.
For your convenience car parking is available in the RedEdge Centre shared car park.
After Hour Home visits can be organised by contacting the National Home Doctor Service on 137425 (13SICK)
Management of Personal Health Information
Your medical records are private and confidential and only available to authorized members of staff. All information at @ My Doctor’s Coomera is managed in accordance with the National Privacy Principles of the Privacy Act available at
Suggestions or Complaints
If you have any concerns, complaints or suggestions about any aspect of our service we would appreciate hearing about them and will take them seriously.
Matters which are unable to be resolved within the practice may be referred to:
Office of the Health Ombudsman
PO BOX 13281